State University of New York Institute of Technology
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Job Opportunity

M.A. Polce Consulting, Inc. located in Rome, has an opening for an individual to provide all aspects of day-to-day support to users in a Windows-based environment. Key responsibilities include, but are not limited to, help desk functions, maintenance of internal and external systems, databases, networking equipment, personal computer systems and peripherals.

Duties & Responsibilities:

  • Provides excellent customer service while promptly responding to inbound help desk telephone calls, e-mails and service tickets
  • Identifies, researches and resolves technical issues that affect the following technologies: desktops & laptops, Internet & intranet connectivity, server infrastructure, telecommunications technology, local and network printers & wireless equipment
  • Provides support for Windows Server 2000/2003/2008 networks
  • Performs user maintenance through Active Directory
  • Documents, maintains and updates standard operating procedures
  • Support & maintains firewall appliances (ex. SonicWALL, Cisco)
  • Uses a basic knowledge of networking (Switching & Routing) to resolve connectivity issues
  • Support & maintains Backup systems (Acronis, Veritas, Backup Exec, Remote Backup and BackupAssist)
  • Knowledge of Antivirus and Anti-Malware applications
  • Effectively work with software vendors and partners to resolve issues quickly and efficiently
  • Other duties as required

Resumes may be emailed to Michelle at msenus@mapolce.com

 



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