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Help

SUNYIT uses Two Help Desks

Login information

Login with your SITNet ID to access courses in ANGEL and on classes.sunyit.edu.
 SITNet Username Lookup

Guest ANGEL accounts are provided for students who do not have a SITNet ID yet so they can access the SUNYIT HIM New Student Orientations in ANGEL.  The username for a guest ANGEL account is the person's personal email address.

 
Login problems

Most problems are due to mistyped passwords, browser settings or using the wrong username/password.  Password problems are easily fixed by changing the password. 

 Reset SITNet Password
Reset Guest ANGEL password
More Login Problems & Help


Course access problems

ANGEL courses are added to ANGEL homepages when they are scheduled to open. They will be accessible for 21 days after the term ends. 
Common reasons why courses are missing:

  • login to ANGEL is with guest account instead of SITNet ID
  • it is before or after the course access dates
  • instructor is not using ANGEL for the course
  • student's registration has been deleted due to lack of payment or confirmation of course schedule.  Contact the Registrar's office (315) 792-7263 to remedy the problem.

 

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Refer to the SLN Knowledgebase for additional help.