SUNY Poly Events Calendar

May 2015
Sun Mon Tue Wed Thu Fri Sat
          1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30

Academic Calendars

Information Technology Services

Faculty Procedures for Using ANGEL

Important Points
Faculty Access to Courses
Student Access to Courses
Identifying Courses for ANGEL
Training for Instructors Using ANGEL
Course development in ANGEL
Getting Help
Common Service Desk "Online Learning" requests
How To ...
    Submit a Service Desk ticket
    Export Your Course (i.e. make a local copy)
    Create Course Backups
    Copy Course From Previous Semester
    Put Content in Your LOR
    Find Missing Submissions



Important Points

ANGEL is the Learning Management System (LMS) used at SUNY Poly. Our ANGEL environment is managed and supported by two university-wide organizations: the SUNY Learning Network (SLN), and the SUNY Information Technology Exchange Center (ITEC).  ANGEL can be used to offer an online course, hybrid course or to supplement a classroom based course.  Many services and support functions for our ANGEL environment are provided by SLN and ITEC such as:

    •  The ANGEL Server is managed by the ITEC and is located in Buffalo, NY ... it is not housed on our campus.


    • End user support for using ANGEL and Elluminate, which is integrated into ANGEL, is provided by the SLN Helpdesk.  This support includes technical issues encountered with ANGEL and Elluminate. The SLN Helpdesk is not available 24x7, but does offer extended evening and weekend hours. They also have 24x7 resources for instructors and students including through their website and SLN Knowledge Base.  SLN Helpdesk links are readily available in ANGEL.


    • Campus Instructional Designers have access to an extensive network of specialists in the field of Distance Education. Note: The SUNY Poly campus Instructional Designer position is currently vacant.


  • Education services to promote best pedagogical practices for teaching online and hybrid courses are provided by the SLN Education Services team. The SLN Education wiki has numerous resources, including tutorials, to assist faculty teaching online.

ANGEL is a web browser dependent system. The browser version, cookie and pop-up settings must be set up correctly for the features to work properly.  The "Test Your System" box on the ANGEL login page, detects your browser version, cookie settings and pop-up settings.  An red dot with a slash will be displayed for incorrect versions and settings.  It is strongly recommended that faculty and students use Mozilla Firefox as their browser when accessing ANGEL.  Internet Explorer has been known to have issues with certain features of ANGEL.  Safari and Chrome are not supported at all.

ANGEL times out after 90 minutes of idle time. Activities that take place in the editor are not do not register as activity. ANGEL sees time spent there as idle time.  Users are urged to compose work off-line and save it as a file.  Copy/paste from the saved file into text box, or attach or upload the saved file. These precautions will prevent data loss.

ANGEL Updates run three times a day at 6 AM, 12 PM and 7 PM to update student enrollments in courses.  The ANGEL updates that creates courses and add instructors to courses runs once a day at 7 PM.

The Registrar's office sets up courses for ANGEL and handles all course enrollment and roster issues including requests to add people who are not on the roster to a course. Email John Lasher for requests to add participants to courses.

Faculty Access to Courses

Semester courses that are set up in Banner to use ANGEL will be created according to this schedule:

Fall courses are created at the end of May
Spring courses are created during the advance registration period in November
Summer courses are created during the advance registration period in April

Instructors who want to begin working on courses before the semester courses are available may request an ANGEL development shell via Service Desk ticket.

Instructors working in semester courses can use the Team Leader preview to see their course from the student's perspective until the course is open to students.  Once the course is open to students, the Student preview can be used.  Instructors working in noterm shells can use the Student preview at any time.

Faculty will be able to access their courses while they remain on the ANGEL server.  All ANGEL users can control which courses appear on the ANGEL homepage through the course display filter.  Semester courses remain on the server for a year. Then they are archived, removed from the ANGEL server and sent the campus ANGEL Administrator. Instructors who want courses that are no longer on the ANGEL server may submit a Service Desk ticket.


Student Access to Courses

Students will have access to classroom courses when the term starts and to online and hybrid courses 7 days before their term starts. ANGEL courses will be accessible for 21 days after the course ends.

Students with Incomplete or In Progress (IP) grades will have extended access to their ANGEL courses upon their course by instructor request. If the ANGEL course is not available, course work must be submitted by some another method (e.g. email, fax, postal service).



Identifying Courses for ANGEL

The Registrar's office sets up courses to use ANGEL.  Online and hybrid courses are identified to use ANGEL as part of the development of the master schedule. They must be identified on the course schedule before it is published. Classroom based courses can be set up for ANGEL by email request to the Registrar's office.

Students who are searching the course schedule can search for courses by instructional method. Online and hybrid courses also receive special section numbers and a comment. If no instructional method is given, the default "classroom" based method will be applied. 



Training for Instructors using ANGEL

  • First-time online instructors need to register for the SLN Faculty Development Cycle workshops for developing their online course and learning best practices for teaching online.  The workshops are available in-person and by live webinar.  The webinars are recorded for continued access after the live event. First time hybrid instructors would also benefit from this development cycle.  The scheudule and registration for these workshops are on the SUNY Center for Professional Development (SUNY CPD) website under Registration > SLN.
  • The SUNY CPD workshops and courses for all faculty on special topics throughout the academic year. SUNY CPD website
  • The ANGEL 1-2-3 Online workshop is self-paced and will instructors the basics for setting up a classroom enhanced course in ANGEL.  Submit a RT ticket or email Carol Berger to get added to ANGEL 1-2-3 Online and have your Practice Course for ANGEL 1-2-3 set up.
  • Refer to the ANGEL 1-2-3 Online workshop or contact the campus Instructional Designer for training options, best practices and the technology options available to meet your objectives. The amount of training needed will depend on the course instructional method, course objectives and the instructor’s experience with teaching online.  


Course development in ANGEL

Faculty generally use a ANGEL sandbox or practice course during training, and can also use their semester course if it is available. Faculty who want to start working on their courses before the semester courses are created can request an ANGEL shell.

Faculty will find resources to help them with ANGEL in the Faculty Resources area on the ANGEL home page.  The self-paced ANGEL 1-2-3 Online course is also available for faculty to learn the basics for using ANGEL. 

Below are recommendations for developing courses.

Faculty control student access to content within the course with its access settings or through the Date Manager.



Getting Help

The SLN Helpdesk supports the ANGEL system and its users.
Phone: 1 (800) 875-6269 begin_of_the_skype_highlighting            1 (800) 875-6269      end_of_the_skype_highlighting (toll free in US); 1 (518) 443-5617 begin_of_the_skype_highlighting            1 (518) 443-5617      end_of_the_skype_highlighting (direct)
SLN Helpdesk Portal
SLN website

The Registrar handles all registration, course roster and course schedule concerns.
Phone: (315)792-7265 begin_of_the_skype_highlighting            (315)792-7265      end_of_the_skype_highlighting

The SUNY Poly ITS Helpdesk handles issues with SITNet IDs and passwords. Resetting the password with corrects most problems. Passwords changed in Banner take effect at the top of the hour. The old password must be used until the new one takes effect.

SITNet Password Reset
Phone: (315) 792-7440 begin_of_the_skype_highlighting            (315) 792-7440      end_of_the_skype_highlighting
Service Desk ticket      Instructions to submit ticket
ITS Helpdesk

The campus ANGEL Administrator is liaison to SLN and ITEC, maintains the SUNY Poly Online Learning and SLN website for the campus.
Phone: (315 )792-7118
Office: L141 Cayan Library
Online Learning Help



Common Service Desk "Online Learning" requests

Common Online Learning requests are described in this table.

Create course/ sandbox Shells and sandboxes are used for training and to develop courses before semester courses have been created. Students are not given access to them. Semester courses are through a Banner integration process, not by request.
Special course Special courses are used for student projects where the student needs to develop content within ANGEL. The course instructor must request a special courses for his or her students and is added to its course roster as a Course Editor. No other students will not be added to the special course roster.
Merged roster course Instructors teaching multiple sections of the same course in ANGEL may request a “merged roster” course to manage all sections from one course shell.  Merged courses will be created the week before online and hybrid courses open. Merged courses for cross-listed courses will be created once the semester courses are created, not by request.
Pour course Pour the content from a previously taught ANGEL course, or converted SLN Classic/CourseSpace course. Complete the "Course Code and Section", "Pour Course Semester" and "Course Type" fields. Example: Course Code and Section - ACC 201-35W, Pour Course Semester - Fall 2006,
Course Type - converted SLN Classic
Grant access to LOR content Faculty who want to share all or materials, and content in their courses can do through their LOR or creation of a departmental LOR. The ticket can request help in finding the appropriate solution for their needs.
Share content with another instructor Faculty can request all to share all or parts of their courses in ANGEL with another instructor. The entire course content will be copied into the other instructor's course unless specifics are given.
Extend access for students with “IP” and “Incomplete” grades Include the course and students who are receiving the incomplete or IP grade. The extended access will be processed on the last day of normal access to the course. In the ticket include the course ID (e.g. ACC 201-35W), student name(s), last date of access to the course. The date when Incompletes revert to an F grade will be used if no alternate is provided.
Delete course or sandbox Remove courses that have been reassigned to another instructor, or that are no longer needed.
Special request Non-critical requests that do not fit into any of the other categories. Contact the SLN Helpdesk about connection problems. Use email or the SLN Helpdesk website to avoid frustration with long wait times on the phone.
Restore a “live” course A course restore requires the timestamp (i.e. date and time) to restore from and the instructor's local backup of the course. Be sure to include them in your ticket. The restore cannot be processed without this information.



How to Submit a Request Tracker Ticket

  • Go to Select Submit your request and select Online Learning.
  • Login with your SITNet ID, the same username and password you use to login to ANGEL.
  • Open tickets are listed with their ticket number and subject. Click on the ticket subject to view its progress.  You can add information and comments about the ticket as needed.
  • Create a new ticket by clicking New ticket.
  • Click Online Learning to bring up the ticket template.
  • Give your request a Subject that is meaningful for your request.  Select the system, enter course ID and complete the other fields as appropriate for your request. Use the “Browse” button to attach files to the ticket if necessary.
  • Describe your request more fully in the body of the message and include how to reach you by phone or email in case there are questions about the request.
  • Click Create Ticket to submit you ticket.
  • Logout when finished.

RT sends automated email to your college email with the ticket number and its subject when tickets are created.



Export Your Course (i.e. make local copy)

Instructors should export their course after the semester ends and download the exported file to their hard drive, thumb drive or network drive.  This give instructors access to their courses after they have been removed from the ANGEL server.  Follow these instructions to create the it.

  • Click the Manage tab
  • Click Export Wizard
  • Click ANGEL Format
  • Leave all of the areas of your course selected (checked).
  • Click Next.  Check under the Manage tab and Export console in about 30 minutes to see if back later to see if the zip file is ready for downloading.
  • Click on the zip file name to start the download process.  Save it to your hard drive, thumb or network drive.  Select the location to save the file.
  • Click Done
  • Click Exit Export Console



Create Course Backups

Instructors are responsible for backing up their courses on a regular basis. While SLN does have an emergency restore plan in the event of something catastrophic, they cannot regularly restore courses for individual instructors if items or student coursework is accidentally deleted. Because of this, it is imperative that instructors make and save regular backups of their courses.

It is recommended that backups always be made after important items have been added to the course, and at key points throughout the semester. That way, if something does go wrong during the semester (a module is deleted for example), the ANGEL Admin can attempt to restore the content for you. Without a backup, the material will need to be recreated.

Instructions for Creating Course Backups


Copy Course From Previous Semester    (Course Copy video)

Instructors can copy their ANGEL courses to other ANGEL courses or can request to have it done for them through a Service Desk ticket.

Remember to archive the course you want to copy.The archive is your safety net in case you make a mistake with the course copy process.

Course Copy instructions



Put Content in Your LOR

The ANGEL Learning Object Repository (LOR) is a storage area for items that you want reuse from semester to semester, course to course, and to share with others.  Accessing LOR content is easy and it is the most efficient way to use system resources.  LOR content must comply with Copyright Law and the TEACH Act Request information on the TEACH Act.  

  • Open your LORs (the little folder icon on the left)
  • Click on your Personal LORs
  • Select Add Content
  • Add a folder and title it with the course name/number/semester you are saving.
  • Now open the new folder you just created.
  • Select Add Content.
  • Select Import from Course or Group (on the right side of the screen)
  • From the drop-down menu, select the course you want to add to your Learning Object Repository.
  • Click Browse.
  • Select each content item by clicking in the boxes.
  • Click Copy Items.
  • When complete, click Done. (repeat for each course)



Find Missing Submissions

A problem with student submissions not showing up in the dropbox was reported this summer. The missing submissions were located in the dropbox Associated files. It appears that the submission process did not complete. Follow the steps below to locate the missing files.

  • Click dropbox Utilities link
  • Click on Associated File Manager
  • Find the submission in question by date and time it was submitted. Click on the file name that is composed of numbers and letters.
  • The name of the file the student submitted is shown. Open it by clicking on it name.