Information Technology Services
ITS Help Desk
ITS Help Desk provides the first line of support to the college community on the services provided by the Information Technology Services department. Areas of support include:
| Computer accounts | SITNet ID, Turnitin Webforms, Discoverer, DocuShare, Turnitin, Angel |
| ITS supported labs | Requests for printer supplies, trouble calls Lab software query |
| Trouble shoot Classroom technology | Install required software with applicable license (please give at least 2 days notice for any software installation requests) |
| Offices | Set up, trouble shooting on computer equipment and peripherals, telephones, and network connections in on-campus offices, restore and transfer user data from network drives Office computer requirements |
| Network | Campus-wide network connections, ResNet network connections, contact point for campus Internet service |
| Software | Request software in offices via Request Tracker ticket. Software available for offices Lab software query Discounts: personal purchases institutional purchases |
| Consulting services | Recommend equipment for offices and residential student connections. Discounts on personal purchases are available to students, faculty and staff at the Dell and Apple web sites. |
| Tutorials | Instructions for using resources |
The Help Desk also provides end user training through workshops, new employee orientations, user documentation and drop in sessions. Students, faculty and staff can stop by for help on using enterprise-wide systems and applications.
| IT Help Desk | |
| Mon-Thurs | 8:00 AM - 9 PM |
| Friday |
8:00 AM - 5 PM |
| Saturday |
8:00 AM - 5 PM |
| Sunday |
1:00 PM - 11 PM |
| Break Hours: Mon-Fri |
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Cayan Library |
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