Information Technology Services
Login Problems
Refer to the table of common problems and their resolution.
| Mistyped your password |
Try again typing more carefully. |
| The CAPS LOCK key is ON |
Unset the CAPS LOCK and try again. |
| SITNet ID has not been "activated" |
Activate SITNet ID |
| Forgot SITNet username |
Look up SITNet username |
| Password problems |
Change your password using the SITNet Password Reset. Your SITNet ID MUST BE activated before you can use this tool. |
| Password is longer than 6 places |
Enter only the first 6 characters of your password |
| Password not accepted |
Password was recently changed in Banner and will take effect in an hour. Use your old password until then. |
|
ANGEL Error message:
Invalid username/password
|
- You have not activated your SITNet ID. Activate it now.
- You mistyped your username or your password.
- The CAPS LOCK key may be ON.
- Your password is too long. Try again using the first 6 places.
- Reset your SITNet password to correct most problems. (Your SITNet ID MUST BE activated before you can do this)
- The Banner password change has not taken effect yet. Use your old password until the new one takes effect (1 hour).
- You forgot your username. Look up SITNet username
- Check to make sure the SITNet ID authenication system is not down by logging in to http://rt.sunyit.edu.
|
ANGEL Error message:
You do not have permission to the site |
Your account has not been added to ANGEL yet. New users are added to ANGEL starting on the week after the current semester ends. |
ANGEL message
"You do not have permission to the site" is displayed when trying to login |
Your account has not been added to ANGEL yet. New users are added to ANGEL starting on the week after the current semester ends. |
| Special ANGEL accounts |
Invalid username/password error
|
Username format is your_email_address-UTI (e.g. janedoe@gmail.com-UTI). Make sure you entered -UTI
|
| Forgot your password |
Password reminder |
Need more help?
- Submit an online trouble ticket. Login with the username and password of guest if your SITNet ID does not work.
- Call the SUNYIT Help Desk at (315) 792-7440 Monday-Friday between 8:30 AM - 4:00 PM EST.
