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Academic Calendars

Information Technology Services

Login Problems

Refer to the table of common problems and their resolutions.

Mistyped your password Try again typing more carefully.
The CAPS LOCK key is ON Unset the CAPS LOCK and try again.
SITNet ID has not been "activated" Activate SITNet ID: Student / Faculty.
Forgot SITNet username Look up SITNet username
Password problems Change your password using the SITNet Password Reset. Your SITNet ID MUST BE activated before you can use this tool.
Password is longer than 6 places Enter only the first 6 characters of your password
Password not accepted Password was recently changed in Banner and will take effect in an hour. Use your old password until then.

ANGEL Error message:
Invalid username/password

 - You have not activated your SITNet ID. Activate SITNet ID: Student / Faculty.
- You mistyped your username or your password.
- The CAPS LOCK key may be ON.
- Your password is too long. Try again using the first 6 places.
- Reset your SITNet password to correct most problems. (Your SITNet ID MUST BE activated before you can do this)
- The Banner password change has not taken effect yet. Use your old password until the new one takes effect (1 hour).
- You forgot your username. Look up SITNet username
- Check to make sure the SITNet ID authenication system is not down by logging in to http://helpdesk.sunyit.edu. 
ANGEL Error message:
You do not have permission to the site		 Your account has not been added to ANGEL yet. New users are added to ANGEL starting on the week after the current semester ends.
ANGEL message
"You do not have permission to the site" is displayed when trying to login		 Your account has not been added to ANGEL yet. New users are added to ANGEL starting on the week after the current semester ends.
Temporary ANGEL accounts
Invalid username/password error                                         
Username format is your_email_address  (e.g. janedoe@gmail.com).
Forgot your password Password Reset

Need more help?

  • Submit an Help Desk ticket. Login with the username and password of guest if your SITNet ID does not work.
  • Call the SUNYIT Help Desk at (315) 792-7440 Monday-Friday between 8:00 AM - 4:00 PM EST.