Information Technology Services
Telephone System
Troubleshooting Residential Student Phones
Before calling for service regarding your telephone, please check the following:
Problem: No dial tone
- Be sure your phone is plugged into the top white jack.
- Check to be sure the phone cord is connected to the wall correctly
- If you have a cordless phone, be sure the battery is charged. Use another phone to see if it works in the jack.
Problem: Cannot dial long distance areas
- Wait until you hear the rapid tone after dialing the number before your enter your authorization code
- Are you signed up with SUNYIT Long Distance Services?
- Are you using the correct authorization code associated with SUNYIT Long Distance Services?
- Are you using an outside long distance carrier?
- Be sure your Telco Calling card is valid.
Problem: Cannot receive incoming calls
- Verify your number. Is your ringer turned off? Is your ringer faulty?
- Try a roommate's phone on your line.
Problem: Cannot dial out
- Is your keypad faulty? Try a known working phone.
- Is your phone set on pulse dialing instead of touch tone? Check on side of phone.
