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Telephone System

Residential Student Phone Features

Call-Waiting Feature

All student phones are equipped with a call-waiting feature. This feature allows the user to receive a second call while on the phone.
1. While on the phone, a second call comes in
   
2. The user will hear a beep
   
3. To answer the second call, press the hook switch on your phone once
   
4. If the second call is not answered, it will roll to voice mail
   

Forwarding
All students will have the ability to forward their calls as needed to another location

To set forwarding

1. Lift the receiver of the phone you wish to forward
   
2. Dial "*1" and the number you are forwarding to
   
3. You will hear a confirmation tone when forwarding is set
   

To cancel the forwarding
Lift the receiver of the phone you wish to cancel forwarding on and dial "#1"

Call Hold
Dial *2 to place a call on hold
Dial #2 to retrieve the call

Transfer
After conversing, ask caller to hold
Press the hook switch once, dial destination station's extension, hang up or wait for answer

Call Trace (Capture)
This is a security feature that allows you to capture the caller's telephone number should you receive a harassing phone call.

To use:

• After hanging up, pick up the handset and press #*7
  Report call to University Police immediately. The Telecom Office will retrieve information pertaining to the call.
  

Voice Mail

• All students now have a voice mailbox which can be accessed from outside the SUNYIT system
  
• If you lift the receiver of your phone and hear "stutter dial tone", you have unplayed voice mail messages
  
• Voice mail messages cannot be retrieved until your voice mailbox is set up
  

Setting up your Voice Mail

• The system includes a tutorial that will walk you through setting up your voice mailbox
• Follow the system prompts and complete all three parts before hanging up. You may be asked questions to which you will need to respond 1=Yes and 2=No
  
• To start the tutorial - Dial ext. 3300 and dial the default security code "1234"
  

Record a name announcement - Say your first and last name
Press * to stop the recording

Record a personal greeting - This is the message that callers will hear
Press * to stop the recording

Enter a security code - Create a number, 3-10 digits long, to protect your mailbox

Accessing your Voice Mail

1. From your phone - dial ext. 3300
   
2. From another phone on campus - dial 3300 "*" XXXX (your extension) and "#"
   
3. From outside campus - dial (315) 351-3300. Enter "*" XXXX (your extension) and "#".
   

Note: Faculty, staff and non-state users, dial ext. 7820 (on campus) OR 792-7820 (off campus) to set up or access voice mail.

 

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