Information Technology Services
Telephone System
SUNYIT Telephone Procedures
The campus telephone system permits persons off-campus to reach faculty and staff members and any students living in college residence halls by directly dialing their seven digit telephone numbers. The system also permits direct outside dialing by college personnel and students. The Telephone and Voicemail System is administered by the ITS Department.
Dialing Instructions - On Campus Calls
Dial the last four digits of the telephone number
- Local and Long Distance Calls within the 315 Area Code
Business - Dial "8", then dial the complete seven-digit telephone number.
Personal - Dial "5", then dial the complete seven-digit telephone number, and enter your 6 digit PIN number after the tone.
NOTE: If you have trouble completing a call within the 315 area code, you may need to enter the 315 before the seven-digit number. Some numbers require you to do this.
- Long Distance Calls Outside the 315 Area Code
Business - Dial "8", then "1", the area code, then the seven digit telephone number.
Personal - Dial "5", then "1", the area code, then the seven digit telephone number, and enter your 6 digit PIN number after the tone.
Using Calling Cards for Outside CallsFor calling card calls, dial "8", then "1", and follow instructions on your calling card.
Business Pre-Paid Calling CardsBusiness pre-paid calling cards are available. Contact the Business Office at X-7342 for information and requests.
Dial "5" Plan for Personal CallsThe campus has a "Dial 5 Plan" for personal calls made on business telephones. Dial "5" before telephone number desired instead of "8" and enter your PIN after the tone. Call 7155 for your PIN. Detailed bills are posted monthly on the Wildcat Intranet and payments are to be made at the Business Office.
Calls Not Permitted from Campus PhonesAny collect, third number billing, or operator assisted calls are not permitted from campus phones.
Problem Calls- Call TraceIf you receive any obscene, harassing or threatening calls, do not say anything and calmly hang up the phone. Perform a call trace by immediately picking up the handset and dialing # * 7 then notify University Police at X-7106. If you do not react to the callers, they will usually stop. Do not talk about the call with people you know. Chances are the caller is an acquaintance and may be encouraged by your anxiety.
Local Calls Billed at Message Unit RateBe aware the college is charged "message units" for all local calls. The ITS Department bills each department a "message unit" rate for all local calls. Many campus phones are restricted from placing local calls.
VoicemailSetup
Administrative Voicemail boxes can be setup by calling 7820 from your own extension and entering 1234 as password and following the tutorial. If you call from someone else's extension enter * your campus extension and # , then enter 1234 as password and follow the tutorial. You can also call from off campus at 792-7820 and entering * your campus extension and # , then enter 1234 as password and follow the tutorial.
Access
Administrative Voicemail boxes can be reached by dialing 7820 from on campus. From off campus dial 792-7820 and entering * then your campus extension when asked for ID and #.
Telephone Features(Additional helpful features)
Call Transfer directly to parties Voice Mail Box: On Digital/Display Phones: To transfer a call, press transfer button, dial 7820 then parties extension number then dial # 2.On Analog/Non Display Phones: To Transfer a call, depress Flash key (hang up key), dial 7820 then parties extension number then dial # 2.Directory (Dir) Button:Digital/Display Phones only:Press Dir button. Light will turn on, display will say Name? Spell persons last name you are looking up or first two or three letters of last name. Then press #. Name will display. If the name displayed is incorrect, you can scroll up or down using the 2 and 8 buttons. When the name displayed is correct, press # and the call will then be completed.
Speed Dial:Digital/Display Phones only:To program speed dial. Press feature. Press any unlabeled button on your phone. Then enter number of party you wish to program in. Then press feature button and watch display. It will say "Speed Set when complete. To use, press button you programmed and your call will be completed to the party you programmed in.
Redial:Digital/Display Phones only:Press redial button on phone and observe display, continue to press redial button until you see the number of the party you wish to call appear. Press star * and the call will be completed.
