Information Technology Services
How To Create a Request (Ticket)
Tickets are created under a specific categories or a general category if the type of request is unknown. Additional categories will be created as needed. When a ticket is created,
- a ticket number is generated for the request
- the ticket (request) is placed in a queue for service
- an e-mail message containing the RT ticket number is sent to ticket creator's SUNYIT e-mail address.
When a ticket is closed, RT sends another e-mail message to the ticket creator's SUNYIT e-mail address announcing that the ticket has been closed. For details on the ticket and how it was resolved, log in to RT and bring up the ticket.
Go to Request Tracker to login.