Information Technology Services
Troubleshooting Clean Access Agent
Cisco Clean Access Agent (CCNA) is a Network Admission Control (NAC) solution that controls access to the SUNYIT’s data network. All students using a wired/wireless network connection will be required to use CCNA.
Minimum Requirements
Windows XP / Service pack 3
Windows Vista
Windows 7
Macintosh / Mac OS X Version 10.4.10 or above
**You must have a legal copy of the operating system to connect to the SUNYIT network
Revocation Error
If you are experiencing Internet Explorer revocation errors, follow the procedure below:
Open Internet Explorer.
Select Internet Options from the Tools menu.
Click on the Advanced Tab.
Scroll down to the Security section.
Uncheck the options referencing “Certificate Revocation”.
Click the OK Button.
Exit all Internet Explorer sessions and restart the application.
Firewall Issues
There are many firewall applications available. Most of them will prompt you to allow the Clean Access Agent to install/function on your computer. If you are unable to install the agent or the agent will not allow you to access the network you will need to check your security settings