M.A. Polce Consulting, Inc. located in Rome, has an opening for an individual to provide all aspects of day-to-day support to users in a Windows-based environment. Key responsibilities include, but are not limited to, help desk functions, maintenance of internal and external systems, databases, networking equipment, personal computer systems and peripherals.

Duties & Responsibilities:

• Provides excellent customer service while promptly responding to inbound help desk telephone calls, e-mails and service tickets
• Identifies, researches and resolves technical issues that affect the following technologies: desktops & laptops, Internet & intranet connectivity, server infrastructure, telecommunications technology, local and network printers & wireless equipment
• Provides support for Windows Server 2000/2003/2008 networks
• Performs user maintenance through Active Directory
• Documents, maintains and updates standard operating procedures
• Support & maintains firewall appliances (ex. SonicWALL, Cisco)
• Uses a basic knowledge of networking (Switching & Routing) to resolve connectivity issues
• Support & maintains Backup systems (Acronis, Veritas, Backup Exec, Remote Backup and BackupAssist)
• Knowledge of Antivirus and Anti-Malware applications
• Effectively work with software vendors and partners to resolve issues quickly and efficiently
• Other duties as required

Resumes may be emailed to Michelle at msenus@mapolce.com